Legal
Return & refund policy
coinseer sells access to software and AI-assisted services. This page explains why many payments are final and what you should understand before you pay.
Last updated: April 16, 2026
Irreversible usage: API tokens and compute
Every agent conversation triggers real model and infrastructure usage. That usage is billed upstream as API tokens and compute. Once a request is processed, those resources are consumed and cannot be “returned.”
For that reason, amounts attributable to completed usage are generally not refundable on the basis of how you feel about the output.
Think before you purchase
Markets are uncertain. AI can be wrong, incomplete, or badly timed. If you are not comfortable with non-refundable digital usage, do not subscribe or buy add-ons. Start with the smallest commitment you are willing to treat as spent.
Situations where we typically do not offer refunds
Unless required by applicable law, we have no obligation to refund for outcomes related to model judgment, timing, or strategy quality, including but not limited to:
- Dissatisfaction with AI quality or “the answer wasn’t what I wanted.”
- Market views, levels, or scenarios that turn out to be inaccurate or later invalidated by price action.
- Trend or regime calls (bull/bear/range/chop) that you believe were wrong.
- Entry, sizing, stop-loss, take-profit, or leverage suggestions you judge as poor, late, too aggressive, or too conservative.
- Paper vs. live differences, slippage, funding, fees, or liquidity effects not modeled by the agent.
- Losses after you enabled trading tools with your own exchange API keys—you control keys, permissions, and orders.
- Change of mind, duplicate purchase by mistake, or “I forgot to cancel” after a renewal you authorized.
- Third-party outages (exchange downtime, ISP issues, VPN problems) or device/browser issues on your side.
- Account restrictions, compliance, or sanctions that prevent you from using the product after purchase.
- Abuse, chargeback fraud, or violations of our Terms of Use after services or credits were delivered.
Subscriptions & renewals
Subscription fees grant ongoing access for a billing period. Fees already paid for periods during which access was available are generally non-refundable, including partial months unless the law says otherwise.
Cancel before renewal if you do not want the next charge—see your account or (when enabled) the billing portal.
Credit packs & prepaid credits
Prepaid plans and credit packs are digital goods. After delivery or activation, unused credits are typically not cash-refundable because the underlying model and compute capacity has already been provisioned. Credit packs expire when your paid membership ends; they roll forward with renewals as long as you stay on a paid plan.
Where we may still help
Nothing here limits mandatory rights under consumer law in your country. If we make a clear billing error (for example, you were charged twice for the same invoice in error), contact us with receipts and we will investigate and correct legitimate mistakes.
Technical failures solely attributable to coinseer that prevent access for an extended period may be addressed with credits or extensions at our discretion—this is not a guarantee of refunds.
Not financial advice
Outputs are informational tooling, not personalized investment advice. You alone decide whether and how to trade.
Changes
We may update this policy. The “Last updated” date will change; continued use after updates means you accept the revised policy where permitted by law.